Refund policy

Drop Lock products are supplied for professional and organisational use. Returns and refunds are handled on a case-by-case basis depending on the nature of the order and the condition of the product.

Returns Eligibility

Returns may be accepted under the following conditions:

• The item is unused and in its original condition
• The return request is made within 14 days of delivery
• The product is returned in its original packaging
• Proof of purchase is provided

Returns that do not meet these conditions may not be accepted.

Non-Returnable Items

The following items are not eligible for return:

• Products that have been installed, used, or altered
• Custom or bulk orders supplied to specific requirements
• Items returned without prior approval

Damaged or Faulty Items

If a product arrives damaged or faulty, this must be reported within 48 hours of delivery.

Please include:

• Order details
• Description of the issue
• Photographic evidence

Once reviewed, a replacement or refund will be arranged where appropriate.

Refunds

Approved refunds will be processed once the returned item has been received and inspected.

• Refunds will be issued to the original payment method
• Processing times may vary depending on the payment provider

Shipping costs are non-refundable unless the return is due to a fault or error.

Return Shipping

• Customers are responsible for return shipping costs unless the item is faulty or incorrect
• Returns must be securely packaged to prevent damage in transit

How to Request a Return

To request a return or report an issue, please contact: info@droplock.co.uk

Include your order details and reason for the request. Instructions will be provided once the request has been reviewed.