Shipping policy

Orders are processed once requirements have been confirmed and payment has been received.

Processing times may vary depending on:

  • Order size
  • Product availability
  • Specific project requirements

Customers will be informed of estimated lead times at the point of order.

Delivery

Delivery is arranged based on the nature of the order and destination.

  • Shipping times will be confirmed once the order is finalised
  • Larger or bulk orders may require additional handling time
  • Deliveries are typically made during standard business hours

Delivery Locations

Drop Lock products are supplied across the UK.

For delivery outside the UK, please get in touch with us directly to discuss availability and logistics.

Important Delivery Information

  • Customers are responsible for ensuring accurate delivery details are provided
  • Access to the delivery location must be suitable for the size and nature of the order
  • Any specific delivery requirements should be communicated in advance

Delivery Issues

If there are any issues with your delivery, including delays or missing items, please get in touch with us as soon as possible.

For damaged deliveries, this must be reported within 48 hours of receipt, including photographic evidence where applicable.

Failed Deliveries

If delivery cannot be completed due to incorrect details or access issues, additional charges may apply for re-delivery.

Contact

For shipping enquiries or delivery-related questions, please contact: info@droplock.co.uk